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Athena Physician Services, Inc. Privacy Policy |
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Effective Date:01/01/2024 |
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Last Updated:11/11/2024 |
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1. Introduction |
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 Athena Physician Services, Inc. ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.athenaps.com, and engage with our medical billing services. |
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2. Information We Collect |
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Personal Information: We may collect personal information, such as your name, email address, phone number, mailing address, and payment details, as part of providing our billing and customer support services. |
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Protected Health Information (PHI): As a medical billing service, we may handle PHI as defined under the Health Insurance Portability and Accountability Act (HIPAA). PHI includes information about a patient’s health status, medical treatment, and payment history. |
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Non-Personal Information: We may also collect non-identifiable information, such as IP addresses, browser type, device information, and usage data, to analyze and improve website functionality. |
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3. How We Use Your Information |
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Billing Services: To provide medical billing, invoicing, and collections services as requested by healthcare providers. |
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Communication: To communicate with patients and healthcare providers regarding billing inquiries, claims processing, and account updates. |
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Regulatory Compliance: To ensure compliance with HIPAA and other legal requirements, including data retention for medical billing records. |
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Marketing and Updates: With your consent, we may send you informational updates or communications about our services. |
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Analytics and Improvements: To analyze and improve our website, products, and services. |
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4. How We Share Your Information |
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Healthcare Providers: We may share billing-related information with healthcare providers to process claims and manage patient billing. |
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Service Providers: We may work with third-party vendors, consultants, and service providers to assist with services like data storage, analytics, and IT support. |
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Legal Obligations: We may disclose your information if required by law, in response to valid requests by public authorities, or to protect our rights. |
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Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity as part of the transaction. |
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5. Cookies and Tracking Technologies |
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We use cookies and similar technologies to improve website functionality and analyze usage. You may control cookie preferences through your browser settings. |
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6. Third-Party Links |
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Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. |
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7. Your Rights |
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Access and Correction: You may request access to or correction of your personal information. |
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Deletion: You have the right to request the deletion of personal information, subject to our legal and contractual obligations. |
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Opt-Out of Marketing Communications: You can opt out of receiving marketing emails by following the unsubscribe instructions in any email you receive from us. |
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8. Security |
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We implement appropriate security measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee the security of our databases. |
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9. Protected Health Information (PHI) and HIPAA Compliance |
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As a medical billing company, we comply with the requirements of HIPAA to protect PHI. Our practices include secure handling of PHI, staff training, and limiting access to only those employees who require it to fulfill their job duties. |
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If you are a patient, please consult with your healthcare provider regarding specific rights related to your PHI. |
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10. Children’s Privacy |
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Our services are not intended for individuals under the age of 16, and we do not knowingly collect information from children. |
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11. International Data Transfers |
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Your information may be transferred to and stored on servers located outside of your country, where data protection laws may differ. By providing your information, you consent to this transfer. |
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12. California Privacy Rights |
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California residents have specific rights under the California Consumer Privacy Act (CCPA). If you are a California resident, you may request disclosure of data we collect, deletion of personal data, and opt-out of data sales. |
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13. Changes to This Privacy Policy |
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We may update this Privacy Policy as necessary to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new "Last Updated" date. |
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14. Contact Us |
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If you have any questions about this Privacy Policy or our data practices, please contact us at: Email: support@athenaps.com |
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